This website is operated fully by Jardin Caribe. Throughout the site, the terms “we,” “us,” and “our” refer to Jardin Caribe. Jardin Caribe offers this website, including all information, and original content to you, the user, conditioned upon your acceptance of all terms and conditions stated here.
Products (flower arrangements) shown on our website are subject to availability. In case that some flowers are not available, we reserve the right to substitute a product of equivalent value, quality, and color. We may also deliver some flowers in bud (flowers that are not fully open yet) to increase vase life.
We offer Same-day delivery when an order has been made before 12:00 pm. (Mon-Sat) Please note that we are closed on Sundays and public national holidays.
Where a third party is involved during delivery, such as hospitals, schools, Offices, the signature of any person authorized to accept delivery on behalf of the organization shall be accepted as proof of delivery to your chosen recipient.
Delivery delays may be caused by factors outside of our direct control including but not limited to; road closures and traffic conditions, incorrect or insufficient address information provided at the time of the order, incorrect telephone number provided at the time of the order, or recipient unavailability at the time of delivery.
In the instance of us not being able to execute delivery due to missing information, incomplete address, order being refused by the recipient, nobody available at the address, or not being able to find neighbors to accept delivery, we may resend new order minus delivery costs when delivery becomes possible.
If we cannot make telephone contact with the recipient or the customer, we cannot be held responsible for non-delivery if we have tried all possible methods to fulfill the order.
Orders will not be processed if payment is not received.
In order to fulfill your order, we require all necessary fields contained within the order form to be completed with the relevant information. By submitting your order and payment details, you are consenting to be bound by our terms and conditions contained in these Terms and Conditions.
We recommend you order online using our website which securely processes credit cards like Visa, Mastercard, American Express, and Discover.
If you desire you can also pay by sending us a “Bank Transfer”. We recommend you to only do this if you are transferring from a local bank.
Our secure online payment gateway is operated by CXpay.
CHANGES TO ORDER
We can make a change to an order with reasonable notice and before dispatch; once an order has been dispatched we cannot amend the order.
CANCELATION / REFUND
Orders may be canceled up to 48 hours before the intended delivery date. The reason is that upon receipt of your order we proceed immediately to reserve and prepare the corresponding product. Refunds are at our discretion, depending on the reason for cancellation.
Claims are accepted only within 24 hours of the delivery date and not later on. Claims are applied by the sender or receiver by email at [email protected], with relevant documentation and pictures of the product. If a claim is placed, we immediately check the product at the point of delivery and we may consider replacement of the damaged fresh product. Vases, pots, boxes, baskets will not be replaced.
All materials on this Site, and the Site itself, are protected by copyrights, designs, trademarks, and/or all other intellectual property rights and materials. These materials are owned by Jardin Caribe.
Such materials include, but are not limited to, the photographs, images, illustrations, text, video clips, audio clips, designs, logos, trademarks, and other materials contained in this Site, as well as the software used in the design and development of this Site.
You are expressly prohibited from reproducing, copying, editing, transmitting, uploading, modifying, altering or incorporating into any other materials, any of the Website including without limitation, any images in any format of the products and their descriptions and other material made available on the Website.
www.jardincaribe.com is committed to protecting your privacy. This privacy statement discloses what information we gather about you when you visit our site and describes how we use that information. Our policy is to keep the personal information we receive from our Site completely confidential and use it solely for internal purposes. We will not share your personal information with any other parties.